Just Apologize and Avoid Running Into A Communication Crisis
Strategically Speaking: A Blog by Denha Media Group I have come to the realization that we live in an extremely forgiving society, if you would just admit your mistakes and apologize. So why do so many people struggle with the “I’m sorry?” Public figures — especially — need to understand the basics of crisis communication. When you make a mistake, you need to apologize, fix it and move on. Here we have two elected officials who have found themselves in the proverbial “hot water” because of bad judgments and bad behavior. One apologizes and the other does not. Following President [...]