When A Communication Problem Takes The Cake for A Costly Mistake!

Strategically Speaking: A Blog by Denha Media Group My husband, daughter and I went to a very popular Michigan-based supermarket to pick up her birthday cake. When we arrived to the bakery, the woman behind the counter handed us over two half sheet cakes almost identical. “What’s this?” I asked. “I didn’t order two cakes.” “I think one was butter cream and one was frosting; we weren’t sure what you wanted?” “Why didn’t you call me? Two different women called me yesterday to ask me the same question. Why wouldn’t you call me to ask about the frosting? I did [...]