designate a spokesperson

Strategically Speaking: A Blog by Denha Media Group A chaotic evacuation, a traumatic rescue mission and now a serious crisis communication problem for Carnival Corp.’s Italian unit. It was reported that they cruised off course so someone could wave to a family member and the captain jumped ship before ensuring passengers were safe. One would hope they have a sound crisis communication plan in place. So you find yourself facing a major public crisis and your company doesn’t have a strategic plan, not even a boilerplate to follow. There are a few things you need to do immediately in order [...]